Our framework was providing us the reference for the guest’s experience, but we started to wonder what if we made the elephant the protagonist?
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A large portion of my current service design and strategy work is confidential and covered by NDAs, which means I can’t publicly showcase many recent service design projects. I’m happy to share a password-protected PDF portfolio with selected, scrubbed case studies that have been anonymized to respect client confidentiality. Please reach out for the password.
Our framework was providing us the reference for the guest’s experience, but we started to wonder what if we made the elephant the protagonist?
Read More